Frequently Asked Questions

The MCTAC FAQ tool is a collection of some of the most frequently asked questions surrounding areas of Managed Care implementation in New York State.

Select a category (General, Billing, Contracting, Utilization Management, CFTSS and Children's HCBS, CORE and Adult HCBS, or Outcomes) to see common questions on that particular topic. Then narrow down the results by subcategory using the sidebar. You can also sort results by top questions or NYS policy and use the view all function to easily print or save all questions for future reference.

This list will continue to be updated to incorporate new information as it becomes available and additional questions we receive at our trainings and via email. Have a question that's not answered here? Contact us at and we'll do our best to help.

*MCTAC has made every effort to vet the questions and answers regarding the New York State policies and regulations listed here. New York State has not reviewed the answers to these questions.